Chinh (lelouvincx) lelouvincx

Tasks

Partly today

• ((69ccd4dc-2465-48cb-95ce-ab65aed5408f))

Done

• ((69c1f832-a120-4831-94a4-d7ef9eecbc59))

• Really awesome smart ring Pebble Index 01, can note voice quickly via a ring.

• Sounds cool.
• Can do hobby data analysis on this.

Tasks

Partly today

Done

• DONE Edit video last Hue Trip

Tasks

Partly today

Done

Tasks

Partly today

• ((69ccaad3-d8f1-42b3-b75d-53e285ff3bfa))
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Done

• DONE Add CI to validate Holistics project

Good sentiment with Taha (Basata).

LEARNING the country names have same pattern like people + land = country name.

• For example: Iceland, Greenland, England, Switzerland, Finland. And even Kuzbekistan, Kazastan => stan = land.

Tasks

Partly today

• ((69bcd2b6-3128-4991-af97-ecb8c186868f))

Done

• {{embed ((69ccaad3-b38a-4923-8b35-0051a13f286c))}}

• DONE Onboarding call 2 with Basata (Taha)

• Debrief:

  • Creating single dashboard and embed portal is not seamless, there should be a way to make it easier to understand. logseq.order-list-type:: number
  • Raw question: “any best practices to make the embedded dataset easier for business users to use?” logseq.order-list-type:: number
    • We introduced custom view, and this question usually pop up so there should be a way to make it more discoverable. logseq.order-list-type:: number
    • Product-wise, this concern is valid. The goal here is to make business users feel more confident in exploring datasets. logseq.order-list-type:: number

DONE Product Office Hours (P2)

Tasks

Partly today

• DONE Check Zendesk - Tenant Inovonics

• As discussed in call, we pivot to upgrading Airbyte to latest version, along with the Zendesk Support connector to latest version.

• Write an upgrading plan for this.

• 3 options:

  • Upgrading Airbyte. logseq.order-list-type:: number
  • Rebuild flows in Prefect. logseq.order-list-type:: number
  • Use Fivetran. logseq.order-list-type:: number

• Waiting for review.

• Manually upgrade in UI for version 2.6.6, although not the best fix right now. We will plan to upgrade Airbyte in the future: https://linear.app/holistics/project/c0c9cc2b44cb

Single-Tenant vs Multi-Tenant

• === Single-Tenant (Non Multi-Tenant) ===
  Infrastructure is duplicated per tenant.
  
  Tenant A Environment       Tenant B Environment
  

+———————-+ +———————-+ | Load Balancer (A) | | Load Balancer (B) | | App Instance(s) | | App Instance(s) | | Database (A) | | Database (B) | +———————-+ +———————-+

=== Multi-Tenant (Shared) === Infrastructure is shared; isolation is logical.

+-----------------------------------------------+
|             Shared Load Balancer              |
|             Shared App Instances              |
|             Shared Database Cluster           |
|  [Tenant A Data] [Tenant B Data] [Tenant C]   |
+-----------------------------------------------+
```

• Anh Huy said he is gradually run away from leading presales call and delegate back to team: me, anh Dong, Chukwudi, Mario.
  • If he just stay in the call everyone can’t improve.
  • So the only thing that makes sense now is force the team to prepare very well before the call.
  • My thought: Very impressive. Step back to bring the team go forward.

Tasks

Partly today

• ((69c650c1-2757-48ed-bcbf-59b2d59ea32a))
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Done

• DONE Study the onboarding call 1 tonight

Tasks

Partly today

• DONE Guidance for countries level data

  • Goals:
    • Ingest retailers from other countries (airbyte_schema_sg, airbyte_schema_my, airbyte_schema_nz, airbyte_schema_ph, airbyte_schema_id) logseq.order-list-type:: number
      • Create a plan (D3) logseq.order-list-type:: number
      • Critical issue: key price_history_skey won’t unique after introducing multi-country data. logseq.order-list-type:: number
        • price_history_skey = retailer_slug + product_code logseq.order-list-type:: number
        • Collided mostly from watsons: 2,774 keys collide across countries (39,710 rows affected) logseq.order-list-type:: number
      • With this issue introduced, increasing complexity, I don’t think we (Holistics) should do it anymore. Instead, create a document sharing with Add2Cart. logseq.order-list-type:: number
    • Guide document for ingesting other countries data and setting up row-level permission (they use single dashboard). logseq.order-list-type:: number
  • Feedback: The document is too detailed unnecessarily. Need to fix the document first: show what need to be done in order to apply multi-country view.
  • Rewrite the document. Waiting for anh Huy to review.
  • Seems Add2Cart wont engage: https://holistics.slack.com/archives/C08PRBTS1LK/p1776322872801539?thread_ts=1774406326.075359&cid=C08PRBTS1LK
  • Close this task.

• ((69c650c1-2757-48ed-bcbf-59b2d59ea32a))

How to Present a MIND-BLOWING Software Demo That Closes Sales {{video https://www.youtube.com/watch?v=EZbIx94dMeU}}

• Continue from: ((69c75aaa-9b56-4118-8b94-0e168d9ad82c))
• Transcript: https://media.secondbrain.lelouvincx.com/2026/03/yt-EZbIx94dMeU.txt
• A recap slide in or after the call, layouts:
  • Fact.
  • Problems that challenge.
  • Key evaluation criteria.
  • New finding didn’t appear in past calls.
• A thing that I learnt last time is also mentioned again: If I’m an airline, I want to hear about passengers. If I’m a SaaS, I want to hear about users. If I’m a lawyer, I want to hear about clients. => have to speak their language.
• If one person joined a long time before everyone else, it can be a little awkward if you have nothing to talk during that time. So do research first. Find them on linkedin, social media, personal blogs, find something interesting about themself.
• Important: confirming what they care about.
• Prepare what we are going to demo first, according to their filled information in the call, their past calls.
  • At the beginning of the call, show them the notion document technical onboarding call containing that recap.
  • Ask them: “would you like to make any changes before we start?”, “is it okay if I spend the demonstration talking about how those things could be addressed using our product?”
  • Make them feel like: “okay, this person is clearly informed about my business, they’ve clearly done research, they know who’s involved in the conversation, and they’re gonna address things that we care about”.
• At the end of the day, it’s very easy to talk features, but the use cases and the explanation how it relates to my business.
  • https://media.secondbrain.lelouvincx.com/2026/03/d919c4345d4d3a3daead3ed1b389b6aa.png
• During the call, constantly ask them:
  • What is it that you care about?
  • Is this what you’re looking for or was it something different?
• Silent is gold. So we can just stop when we’re talking too much to bring their attention back.
• Having someone to sit aside to assist:
  • They will look that the crowd’s faces while you are looking at the screen.
  • Introduce them in a different role. For example: Chukwudi - he’s an account manager who can help you with commercial questions; or Marcus - he’s a technical person from data team who can help you with engineering/data questions.
• Last step: send each audience or at least mention them in the recap email.

How to teach technical concepts with cartoons

LEARNING Holistics workers and objects, what do they mean?

Recent 1-2 weeks, after Tet 2026, I feel even more productive in work than the whole last year.

• Dont know the exact reason. In my opinion, I am gradually used to the work culture / habits / context. Gaining more confidence in delegating tasks, use company’s resources and communicate to people (both internal and external customers).
• If it’s 80/20, I think the biggest change here is communication confidence.
• I realize I’m not bad at speaking, but just need some time to ice-breaking it. All of them start from the call with Showbie.
• In that call, I suddenly become the person leading the call. I was not really smooth, but gained the confidence based on their understanding and responses.
• It felt really good.
• The second reason why I am feeling productive is the logseq automation helps me remember the whole historical context => makes me feel better in sync calls => remember things and connect the dots.

Installed Annotate